Return and Refund Policy

Scope

This policy applies to eligible Maittes marketplace product orders and, where stated at checkout or in booking terms, eligible paid services. Real estate inquiries, viewings, offers, deposits, or professional fees follow the terms shown for that transaction.

If a seller or checkout offers a more generous lawful remedy, that promise applies. If law requires a stronger consumer remedy, the law controls.

7-day return window for eligible goods

For eligible goods, you may request a return within the 7-day return window starting when the order is delivered. The item must fall within an eligible reason and should be returned with accessories, packaging, manuals, and parts reasonably needed to inspect it, unless the issue itself makes that impossible.

• Eligible reasons include damaged on arrival, defective, wrong item, materially different from the listing, counterfeit or not genuine, incomplete item, or another consumer-protection reason accepted by MarketLiberiAll.
• Some items cannot be returned unless defective, unsafe, spoiled, wrong, counterfeit, or legally required. Examples include perishable goods, opened hygiene or personal care items, digital goods, vouchers, airtime, custom items, items installed or altered after delivery, and items clearly labeled final sale.
• Requests made after the 7-day return window may be declined unless law, safety, warranty, product recall, or MarketLiberiAll policy requires review.
• Buyer remorse alone, damage caused after delivery, returns without adequate evidence, and non-returnable categories listed above do not qualify for a refund under this policy.

How to request a return or remedy

Start the request from your order, app, website account, or support channel within the return window. Provide the order number, affected item, reason, and clear photos or video where evidence is needed.

MarketLiberiAll aims to review complete return requests and notify you of the decision within two business days. For marketplace product returns, MarketLiberiAll coordinates with the seller on your behalf.

Pickup, refunds, and disputes

When a return pickup is required, MarketLiberiAll will arrange collection where service is available, at no charge for valid approved return claims. Customers should not pay a Delivery Partner outside the platform for a return pickup.

Refund amounts are calculated from the original order records, captured amount, currency, item allocation, delivery allocation, tax treatment, discount funding, prior remedies, and legal requirements. Approved refunds normally begin processing within five business days after verification.

LRD is the primary currency and USD is secondary. Amounts are always labeled when both are supported. Do not rely on a bare currency symbol without the stated currency.

GST and other tax treatment come from MarketLiberiAll runtime settings and the amount shown at checkout, on receipts, or in signed commercial records. This document does not invent a tax rate.

If you disagree with an outcome, contact [email protected] with the order number and evidence. Marketplace disputes are reviewed separately from payment chargebacks so the same issue is not refunded twice.